Returns & Refunds Policy

I want you to be happy with your Nitale Creations purchase. If there is a problem with your order, please contact me at admin@nitale.com.

Physical Products

If your product arrives damaged, faulty, incorrect or significantly different from its description, please contact me with details of the problem.

Where applicable, an appropriate remedy will be provided in accordance with Australian Consumer Law.

Personalised Products

Because personalised products are created especially for you using the name, greeting or other information you provide, change-of-mind returns are generally not available once production has begun.

Please check all personalisation details carefully before submitting your order.

If Nitale Creations makes an error in the personalisation, or there is another problem with the product, please contact me so that an appropriate solution can be arranged.

Digital Downloads

Due to the nature of digital products, change-of-mind refunds are generally not available once a digital file has been downloaded or accessed.

If you experience difficulty downloading your file, receive the wrong file, or discover a problem with the digital product, please contact me and I will be happy to help.

Change of Mind

For non-personalised physical products, please contact Nitale Creations before returning an item. Return postage for an accepted change-of-mind return may be the responsibility of the customer.

Products should be returned unused and in their original condition unless the return relates to a fault or other issue covered by Australian Consumer Law.

Your Consumer Rights

Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.

Contact

For questions regarding a return, replacement or refund, please contact:

Nitale Creations
admin@nitale.com

Last updated: September 2026